About

Our company locates in Qingdao city, Shandong province.

The main port of loading is Qingdao port, or you can specify.

Commonly our MOQ is around 50pcs as trial order, But different for different goods, we may talk further for details.

Usually 20-30days after receiving deposit.

Payment:T/T 30% as deposit,the balance against the copy of B/L..

We supply small sample in free, the customers pay the courier cost. We will charge the completed product sample, but all the sample cost will be refunded after you place the order.

Yes, our QC will make the final test before loading container.

Material Selection

   – Choice Between Aluminum and Steel: Selecting materials based on the required strength and corrosion resistance.

   – Surface Treatment: Offering different surface treatment options such as powder coating, or hot-dip galvanizing.

Color and Texture

   – Color Options: Customers can choose from standard colors or custom colors.

   – Texture Design: To enhance visual appeal and tactile experience.

Size and Shape

   – Custom Sizing: Tailoring of fences, gates, or windows height and width according to specific customer requirements.

   – Shape Design: Offering various designs, such as circular, square, or irregular shapes to fit particular architectural styles.

Functional Options

   – Security Features: Adding features like security locks or designated spots for surveillance cameras.

   – Mobility: Designing foldable or movable fences and gates for ease of use and storage.

Combination Design

   – Accessory Choices: Providing different handles, hinges, and locks to enhance functionality and aesthetics.

   – Decorative Elements: Customers can choose to add decorative elements such as patterns and designs.

   – Modular Design: Allowing customers to select different modules to create a cohesive whole that fits various spaces and uses.

• For more details, kindly contact with us.

Customer Consultation

   – Needs Communication: The customer communicates with a sales representative or designer to clarify the intended use, style, and specific requirements of the product, and to accurately understand the dimensions and layout of the space.

Design Proposal

   – Preliminary Design: Based on customer needs, or our designer creates an initial design proposal that includes dimensions, shapes, and functions for you.

   – Customer Feedback: Submit the design proposal to the customer for feedback and suggestions.

Detail Confirmation

   – Revisions and Confirmation: Make necessary revisions based on customer feedback until the customer is satisfied.

   – Final Confirmation: The customer confirms the final design proposal and signs relevant documents.

Production Preparation

   – Material Selection: Choose appropriate materials based on the design proposal and confirm colors and surface treatments.

   – Production Planning: Arrange a production timeline and determine the production processes and steps.

Production Process

   – Manufacturing: Produce the custom product according to the confirmed design and specifications, ensuring every detail meets the customer’s requirements.

   – Quality Inspection: Conduct quality checks during the production process to ensure the product meets standards.

Installation and Delivery

   – Transportation Arrangement: Transport the custom products to the customer’s designated location.

After-sales Service

   – Customer Feedback: After installation, inquire about the customer’s satisfaction and user experience with the product.

   – Follow-up Support: Provide necessary after-sales support and maintenance services

• Get in touch to order your custom product today.

Browse Products

   – Search and Filter: Customers use the search function or category filters to find products of interest.

   – View Product Details: Click on a product to see detailed information, including specifications, dimensions, prices, materials, and available options.

Send Inquiry

   – Fill Out Inquiry Form: On the product page, customers fill out an inquiry form, providing specific details about the desired product, such as quantity, customization requirements, and delivery time.

   – Provide Contact Information: Ensure that valid contact information is included for the seller to respond.

Submit Inquiry

   – Confirm Information: Customers confirm that the information filled in the inquiry form is correct and click the “Send Inquiry” button to submit the request.

   – Receive Confirmation Notice: The system usually sends a confirmation email to inform the customer that the inquiry has been successfully submitted.

Seller Response

   – Process Inquiry: The seller receives the inquiry and evaluates it to provide a quote.

   – Reply to Customer: The seller responds to the customer via email or other contact methods, providing pricing, delivery time, and other relevant information.

Confirm Order

   – Customer Review: The customer reviews the quote received and decides whether to place an order.

   – Communication Confirmation: If there are any questions, the customer can communicate again with the seller for clarification.

Order Placement

   – Send Confirmation Order: The customer confirms the order via email or phone and provides necessary order information.

   – Sign Contract: If needed, both parties may sign a formal contract to clarify terms and conditions.

Payment

   – Choose Payment Method: The customer selects a payment method based on the seller’s requirements, such as bank transfer or credit card payment.

   – Complete Payment: The customer submits payment information and completes the transaction.

Order Processing

   – Production and Shipping: The seller processes the confirmed order for production and shipping, notifying the customer promptly.

   – Provide Tracking Information: After shipping, the seller provides transportation tracking information so the customer can monitor the order status.

After-sales Service

   – Customer Feedback: After receiving the product, the customer can provide feedback on their experience and any issues.

   – Follow-up Support: The seller offers necessary after-sales support to address customer inquiries and issues.

• Let us know your needs, Contact us to inquire.

Customer Feedback

   – Receive Feedback: Customers contact the after-sales service team through phone, email, or online chat to report issues or make requests.

   – Record Information: The customer service team records the details of the customer’s feedback, including the order number, product information, and issue description.

Issue Confirmation

   – Initial Assessment: After-sales personnel conduct an initial assessment of the reported issue to determine if further action is needed.

   – Request More Information: If necessary, they contact the customer to request additional information or images to help confirm the issue.

Solution Proposal

   – Provide Solutions: Based on the nature of the issue, the team offers corresponding solutions, such as returns, exchanges, repairs, or technical support.

   – Customer Choice: The proposed solutions are communicated to the customer, allowing them to choose the most suitable option.

Request Processing

   – Execute the Solution: Based on the customer’s choice, proceed with returns, exchanges, repairs, or other actions.

   – Arrange Logistics: If a return is needed, coordinate with a logistics company to pick up the item and notify the customer.

Follow-up Feedback

   – Confirm Resolution: After resolving the issue, proactively contact the customer to confirm whether their problem has been addressed.

   – Collect Feedback: Ask the customer about their satisfaction with the after-sales service and gather suggestions for improvement.

Record Completion

   – Update System: Update the after-sales service records in the customer management system for future reference and tracking.

   – Analyze Data: Regularly analyze after-sales service data to identify common issues and optimize products and services.

After-sales Support

   – Ongoing Support: Provide further assistance and support if the customer has additional questions.

   – Education and Training: Offer usage guidance or training to help customers better utilize the product.

This process ensures that customers receive timely and effective support after their purchase, enhancing customer satisfaction and loyalty.

• Please contact us to receive timely and effective support.